Contacting support
Please write from the email on your Lemon Squeezy account when you can, and include:
- Your business name
- Your trade and plan, if you know them ($79, $149, or founding $49)
- What you need (for example: "I can't download October's kit," "please cancel," "I was charged twice")
What we can help with
- Finding, downloading, or resending access to a kit you paid for
- How to post the content
- $149 logo, photo, and review uploads at crewcontentclub.com/upload
- Billing questions, card updates (we will point you to the Customer Portal), invoices, plan changes, and cancellations
- In-policy refund requests (first-charge window, or duplicate or mistaken charges)
What we will pass to our team for review
- Refund requests that fall outside the approved policy, or anything unclear
- Chargebacks or bank disputes
- Legal questions, copyright or likeness complaints, or anything we are unsure about
What we will not do
- Promise leads, followers, or revenue
- Ask you for a card number by email
- Log into your social accounts
- Promise a same-month rewrite of a kit, a late-delivery credit, or that a person reviews every kit
Website: https://crewcontentclub.com