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Managing billing in Lemon Squeezy

Crew Content Club uses Lemon Squeezy as the merchant of record. Lemon Squeezy processes payments, handles applicable sales tax, can generate invoices, and processes refunds. You manage the subscription in Lemon Squeezy's Customer Portal, not by emailing us a new card number.

Sources: Merchant of Record, Customer Portal, My Orders, Generate Invoice.

Open the Customer Portal

  1. Go to https://[[PLACEHOLDER: Lemon Squeezy store subdomain]].lemonsqueezy.com/billing or click Manage subscription / View order in your Lemon Squeezy receipt email.
  2. Enter the email address you used at checkout.
  3. Open the sign-in link Lemon Squeezy sends you (this is a magic link; you do not need a password).
  4. You should now see your Crew Content Club subscription, payment methods, and billing history.

If your email is also used for a Lemon Squeezy seller account, the link may open the seller dashboard. In that case, use Lemon Squeezy's My Orders page, look for a "My Orders" option, or use the manage-subscription link in the original receipt.

Update your payment method

  1. Sign in to the Customer Portal as above.
  2. Open your subscription and choose the option to update or change your payment method. You can add, edit, or remove methods and assign a method to the subscription.
  3. Save. Future renewals use the new method.

Update your card before it expires to avoid a failed renewal. Please do not email us a card number.

View and download invoices

  1. In the Customer Portal, open Billing history (or open the order in My Orders).
  2. Generate or download a PDF invoice for the payment you need.
  3. If the form allows it, add your business name, address, and tax ID before you download.

If you get stuck, email support@crewcontentclub.com with the payment date and we can help generate an invoice.

Update billing information or tax ID

The Customer Portal lets you update billing information and a tax ID, which then apply to future payments and invoices.

What you will see on your card statement

Charges typically appear under Lemon Squeezy. Exact descriptor: [[PLACEHOLDER: card statement descriptor]].

Pauses

We do not offer pauses at launch. You can cancel anytime and keep access through the end of the period you already paid for.