Requesting a refund

The policy

• First charge: a refund is available within 7 days of the first charge if you have not downloaded your first kit. We refund that charge in full and cancel the subscription.
• After that: no partial-month refund. You may still cancel and keep access through the end of the paid period.
• Duplicate or mistaken charges: always refunded.
• Results: we do not refund because a post did not bring in leads, followers, or revenue. We do not guarantee results.
• Chargebacks: if you dispute a charge with your bank, Lemon Squeezy (merchant of record) typically handles the dispute. Please contact us first so we can try to fix the problem directly.

If we cannot reliably tell whether the first kit was downloaded, we honor your word during the 7-day first-charge window. After day 7, or once a download is recorded, that window no longer applies.

Sources: Refunds and Chargebacks, Merchant of Record. Lemon Squeezy reserves the right to issue refunds within 60 days, at its discretion, to help prevent chargebacks.

How to ask

1. Email support@crewcontentclub.com from the email on your account.
2. Include your business name, the date and amount of the charge if you have them, and the reason for the request.
3. If your request is clearly in policy, we will handle it under that policy. If it is outside the policy, or if anything is unclear, it is reviewed by our team; we will not promise a yes or a no in advance.
4. Approved refunds are issued through Lemon Squeezy to the original payment method. Bank timing varies.

Please do not share full card numbers in email.